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You are now tuned in to the Mom c e O Suite

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Podcast. I'm your host, Felicia wife,

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mom, and entrepreneur. In this podcast, I'll be sharing my

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mompreneur journey along with strategies that will help you build your

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online business operations in a sustainable way.

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The goal is to help you build a business that fits into your lifestyle as

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a mom who values putting family first. We will also hear the

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experiences and expertise of other moms with

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service-based businesses. You'll get a peek into our journeys, so

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you'll know that you are alone. Motherhood gets hard,

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entrepreneurship gets hard, but together we can

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do hard things. Welcome to this.

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hey, Frank, thank you for being here in today's episode,

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I'm going to be sharing a mini case study.

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Talking about running a thriving business without systems.

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It's very possible to do. You can have. Great revenue in your

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business. You can have a team, you can have all the things

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and you can be doing this without systems, but if you do, there are some

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challenges that come up and I'm going to share what those are

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through this mini case study from a past client that I

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worked with, you all already know if you've listened to the past

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episodes. I identify or I define

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systems. As your process, plus your tools, plus

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your people. And episode 28 and

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episodes 29. I introduced the idea

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of SLPs. And I talked more about your processes and

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I shared a little bit about the benefits. And now today,

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through this case study, I'm going to share some of the challenges

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that arise when you don't have those processes or those SLPs

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in. Police. this'll be really quick. Let's get into it.

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So the client. Client was actually a male. But he was a

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service provider. He had been in business for at least 10 years.

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He had a dedicated office space. He had a support team.

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Of at least five people in his business was thriving. Lots

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of clients doing lots of work, continuously getting new

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clients. And so on the outside, it looked like

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everything was going well with the business.

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But some of the challenges that. Uh, roles because

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he did not have great systems in place.

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Was that he was always working, always ripping and

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running, handling things in the business, handling things with the

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team. He was always being pulled into putting

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out fires. So if there was an issue that came up.

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A lot of times the team members couldn't handle it. Because again, there were

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no. documented processes in place or no real systems

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in place. So he had to be pulled into a lot of

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situations. To put out these fires. He

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was limited in his capacity to grow the business even

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more in other ways like speaking or attending

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conferences or things like that. Because he was so involved

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in the day-to-day work of the business. It was

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also missing out on money. because there

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weren't clear processes in place for a lot of things.

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Including invoicing and accounts receivables.

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There were thousands of dollars of outstanding

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invoices. Of money that had not been

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collected. So he was missing out on some money because

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he didn't have systems in place. There was also

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a lack of boundaries between the owner

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and his clients. Because the

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clients would call him directly like one his cell phone.

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If they had questions or if issues uh, rules.

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And there was no established process for.

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The client experience or for client communication.

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And so he was pretty much always on call. With

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the clients. Which meant. That he was working long

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hours. And that led to issues

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and being able to remain consistent. And

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things in his personal life, like his health.

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He was so attached to the business. Yeah, he really didn't

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have time to focus on other important

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business ventures We're passion projects. So

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those were just some of the challenges that. Uh, roles because

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there were no. Systems in place. Meaning there were

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no processes that were documented. And there

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was little. if any automation being

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utilized. Okay. Now, our work

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together, what did it look like? We first had to look at his

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existing processes. He had to see what he was

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doing and why he was doing it. And then we had to fill in the

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gaps. Filling the gaps, or sometimes we just had to start from

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scratch. And develop a strong process. And

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documented. And those became the

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standard operating procedures where the SLPs.

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Now, most of the challenges that I mentioned before, We're

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prevalent because all of the business processes were not

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documented. They were all in the owner's head. But once

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we were able to document. a lot of those challenges were

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eliminated the staff. They were able to have a clear direction

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for how to handle. X Y and Z, those

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fires. Uh, and the owner could step

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away. From the business day to day. The SLPs

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became the blueprint for the business. Instead of the

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owner's brain. Being the blueprint for the

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business. Okay. So we did a lot of work with the

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processes. I also helped them do some work with cleaning up his

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CRM. And, doing some hiring.

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But the hiring became easier because we had a

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clear idea of what this new hire would actually be doing. It

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would have been challenging to bring somebody on. If things on the

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back end, we're still so chaotic. And so

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I just wanted to share this to let you know. I know there is always

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a debate about when you should. Start developing your

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SLPs. And to be quite honest, you can do it whenever it

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makes sense for you and your business. But I don't want you to

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get to the point where you are thriving.

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And you don't have systems in place. Because it is going

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to stunt your growth. And it is going to come.

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Along with some challenges. That may be a little heavy

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for you to handle. Now it's not enough for

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you to create the process, or create the SLPs.

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You can create it and document it, but you also have to live them out.

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You have to create space and you have to create a system for

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the implementation of these processes. And for.

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Your team. Or anybody else that's going to be

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involved. To be trained in your

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processes. This is a topic that I will talk about more

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during the two day SOP sprint. I'll be talking about the

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SOP life cycle. But if you are ready,

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To actually have processes in your business. If you're

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ready to begin. Developing them and documenting

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them. And a smart way. And

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you're ready to stop. Working so much in your

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business so that you can work on your business. If you are

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ready to hire. Without it being

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chaotic. If you are ready to have the freedom to step away

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from your business. Without. The business suffering

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Then I would love to have you a part of the two

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day SOP sprint, where we will be focusing

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specifically on. The processes and the

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SLPs, which is the foundation. Of building a great

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system. If you have questions, let me know, shoot me a

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message. To get more information about the two day

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SOP sprint. Click the link in the show description,

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and I'll see you in the next episode. Thank you for listening to the

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Mom C e O Suite Podcast. If you enjoyed this

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episode, can you do us a favor? Leave a review on iTunes

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and share with other moms in business like you. Help us spread our

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message and empower others who are at this intersection of