In this episode, we dive into how small client experience issues can lead to big money losses in your business. Have you ever wondered how much those minor client interactions might be affecting your bottom line? Join me as we explore the importance of client experience for service providers, customer lifetime value, net profit per customer, and effective communication to boost client retention and ultimately increase your profits.

Key Insights

• Understand the concept of customer lifetime value and its importance
• Learn how to calculate net profit per customer
• Discover ways to improve your client experience to increase profits

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